Database maintenance notice

Over the weekend we ran routine maintenance on our database servers. Today we are re-syncing all our user accounts across all servers to make sure all data is in sync.

Between 11:15am and 12:37pm today (PST Pacific Time), one of our servers fell out of sync, so it may have appeared to a handful of our users, that they had lost some data.

All servers are back in proper working order and no data has been lost. We apologize for the inconvenience.

Reassurance

I just want to reassure all our users:

  • Data integrity and security is our highest priority
  • Vyew is continually sync’d and backed up across multiple U.S. locations
  • All Vyew rooms auto-save to the servers every 3 minutes
  • Incremental backups are made every night
  • Complete snapshot backups made every 3 days

Summary: What happened today, was not a loss of data, but data going out of sync for about 1 hour.

Updated: January 12th, 2010 · Tags:

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