Posted on January 12, 2010
Over the weekend we ran routine maintenance on our database servers. Today we are re-syncing all our user accounts across all servers to make sure all data is in sync.
Between 11:15am and 12:37pm today (PST Pacific Time), one of our servers fell out of sync, so it may have appeared to a handful of our users, that they had lost some data.
All servers are back in proper working order and no data has been lost. We apologize for the inconvenience.
Reassurance
I just want to reassure all our users:
- Data integrity and security is our highest priority
- Vyew is continually sync'd and backed up across multiple U.S. locations
- All Vyew rooms auto-save to the servers every 3 minutes
- Incremental backups are made every night
- Complete snapshot backups made every 3 days
Summary: What happened today, was not a loss of data, but data going out of sync for about 1 hour.
Posted on December 9, 2009
The Vyew system will go down for routine maintenance on:
.
Thursday Dec 10 / 10:00 pm (Pacific)
- EST: Friday Dec 11 / 2:00 am
- Mexico City: Friday Dec 11 / Midnight
- London: Friday Dec 11 / 7:00 am
- Moscow: Friday Dec 11 / 9:00 am
- Hong Kong: Friday Dec 11 / 3:00 pm
- Sydney: Friday Dec 11 / 5:00 pm
Downtime will last for about 30 minutes. Thank you for your understanding.
Posted on November 18, 2009
Early this morning we had network issues with our storage server. This did not at all affect the data on the server, but only the connection to the data. NO DATA WAS LOST. These issues have been resolved, we apologize for the inconvenience. We are now taking steps to ensure this problem doesn't happen again, and adding more detailed network monitoring sensors so we will be alerted earlier if the problem does occur again.
If were you are in a room that content loading problems, refreshing the page would've fixed it. If you had problems uploading, we believe the initial upload DID work, so a browser refresh should fix it. If not, try re-uploading again.
If you still have any other problems please
contact us immediately.
Posted on October 12, 2009
We apologize. Some of you experienced a server outage while we were running some maintenance scripts on our server. There was a technical error that is now resolved.
Posted on October 9, 2009
Today we will be working on the servers. Your meetings will not be interrupted, and Vyew will remain online, but you may experience slight delays while connecting to your meeting.
