Vyew » System Status http://vyew.com/s Share Your View Wed, 16 May 2012 20:24:41 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Known Issue — Medias in Room not editable http://vyew.com/s/blog/product/28473/known-issue-medias-in-room-not-editable/ http://vyew.com/s/blog/product/28473/known-issue-medias-in-room-not-editable/#comments Thu, 03 May 2012 07:36:04 +0000 Vyew http://vyew.com/s/?p=28473 Summary

There is a major bug which we are working on and will release an emergency fix immediately (by today, Thurs, May 3rd). The issue is that a large number of media object (image, document, etc) inside a room are not editable or movable. No data is lost, it is just no editable. We greatly apologize for this huge inconvenience and are working hard to get this fixed ASAP.

Techincal Details

The reason this is happening is because our database reached a limit on the ID numbers for media objects. We are changing the datatype to account for more media objects and are testing the fix right now. We hope to release sometime during the day today, Thursday, May 3rd.

]]> http://vyew.com/s/blog/product/28473/known-issue-medias-in-room-not-editable/feed/ 6 Server Outage, Dec 1st, 3:52-4:15pm http://vyew.com/s/blog/system-status/19331/server-outage-dec-1st-352-415pm/ http://vyew.com/s/blog/system-status/19331/server-outage-dec-1st-352-415pm/#comments Thu, 02 Dec 2010 00:33:44 +0000 Vyew http://vyew.com/s/?p=19331 We apologize to anyone who experienced a problem. One of our servers sprung a memory leak which we have patched so that the issue will not happen again. No meeting data has been lost.

We will continue working to improve our montoring systems so that we can be alerted faster if such a problem should occur in the future.

]]> http://vyew.com/s/blog/system-status/19331/server-outage-dec-1st-352-415pm/feed/ 0 Vyew 4.0 Beta – Fixed intermittent missing pages http://vyew.com/s/blog/17521/vyew-4-0-beta-fixed-intermittent-missing-pages/ http://vyew.com/s/blog/17521/vyew-4-0-beta-fixed-intermittent-missing-pages/#comments Wed, 14 Jul 2010 21:59:02 +0000 Vyew http://vyew.com/s/?p=17521 Note:On Wednesday at 3pm PST — minor update to fix this bug on the beta server will be performed. At the most, you may experience a temporary error while loading a room. This will last about 10 minutes.

Last week a bug was discovered in which certain pages on the beta product were missing. The data was not lost, it was just not loading. We have fixed it and will be updating the beta server. This bug was reported to occur less than 10% of the time. If you experienced this bug and require a missing page to be replaced, please contact support with the exact Book name/ID and page number.

]]> http://vyew.com/s/blog/17521/vyew-4-0-beta-fixed-intermittent-missing-pages/feed/ 0 Database maintenance notice http://vyew.com/s/blog/15741/database-maintenance-notice/ http://vyew.com/s/blog/15741/database-maintenance-notice/#comments Tue, 12 Jan 2010 20:33:36 +0000 Vyew http://vyew.com/s/misc/15741/database-maintenance-notice/ Over the weekend we ran routine maintenance on our database servers. Today we are re-syncing all our user accounts across all servers to make sure all data is in sync.

Between 11:15am and 12:37pm today (PST Pacific Time), one of our servers fell out of sync, so it may have appeared to a handful of our users, that they had lost some data.

All servers are back in proper working order and no data has been lost. We apologize for the inconvenience.

Reassurance

I just want to reassure all our users:

  • Data integrity and security is our highest priority
  • Vyew is continually sync’d and backed up across multiple U.S. locations
  • All Vyew rooms auto-save to the servers every 3 minutes
  • Incremental backups are made every night
  • Complete snapshot backups made every 3 days

Summary: What happened today, was not a loss of data, but data going out of sync for about 1 hour.

]]> http://vyew.com/s/blog/15741/database-maintenance-notice/feed/ 0 Upcoming System Maintenance http://vyew.com/s/blog/15441/upcoming-system-maintenance/ http://vyew.com/s/blog/15441/upcoming-system-maintenance/#comments Thu, 10 Dec 2009 01:15:22 +0000 Vyew http://vyew.com/s/?p=15441 The Vyew system will go down for routine maintenance on:

.

Thursday Dec 10 / 10:00 pm  (Pacific)

  • EST:  Friday Dec 11 / 2:00 am
  • Mexico City:  Friday Dec 11 / Midnight
  • London: Friday Dec 11 / 7:00 am
  • Moscow: Friday Dec 11 / 9:00 am
  • Hong Kong: Friday Dec  11 / 3:00 pm
  • Sydney: Friday Dec 11 / 5:00 pm

Downtime will last for about 30 minutes. Thank you for your understanding.

]]> http://vyew.com/s/blog/15441/upcoming-system-maintenance/feed/ 1 Vyew Service Interruption Resolved (Wed Nov 18) http://vyew.com/s/blog/15182/vyew-service-interruption-resolved-wed-nov-18/ http://vyew.com/s/blog/15182/vyew-service-interruption-resolved-wed-nov-18/#comments Wed, 18 Nov 2009 16:54:12 +0000 Vyew http://vyew.com/s/?p=15182 Early this morning we had network issues with our storage server. This did not at all affect the data on the server, but only the connection to the data. NO DATA WAS LOST. These issues have been resolved, we apologize for the inconvenience. We are now taking steps to ensure this problem doesn’t happen again, and adding more detailed network monitoring sensors so we will be alerted earlier if the problem does occur again.

If were you are in a room that content loading problems, refreshing the page would’ve fixed it. If you had problems uploading, we believe the initial upload DID work, so a browser refresh should fix it. If not, try re-uploading again.

If you still have any other problems please contact us immediately.

]]> http://vyew.com/s/blog/15182/vyew-service-interruption-resolved-wed-nov-18/feed/ 0 Server Outage — Oct 12, 11:00pm PST http://vyew.com/s/blog/13232/quick-system-reset-tonight-1100pm-pst/ http://vyew.com/s/blog/13232/quick-system-reset-tonight-1100pm-pst/#comments Tue, 13 Oct 2009 01:34:36 +0000 Vyew http://vyew.com/s/?p=13232 We apologize. Some of you experienced a server outage while we were running some maintenance scripts on our server. There was a technical error that is now resolved.

]]> http://vyew.com/s/blog/13232/quick-system-reset-tonight-1100pm-pst/feed/ 2 System Maintenance Friday Oct 9 Noon-2pm PST http://vyew.com/s/blog/system-status/13212/system-maintenance-friday-oct-9-noon-2pm-pst/ http://vyew.com/s/blog/system-status/13212/system-maintenance-friday-oct-9-noon-2pm-pst/#comments Fri, 09 Oct 2009 17:59:39 +0000 Vyew http://vyew.com/s/?p=13212 Today we will be working on the servers. Your meetings will not be interrupted, and Vyew will remain online, but you may experience slight delays while connecting to your meeting.

]]> http://vyew.com/s/blog/system-status/13212/system-maintenance-friday-oct-9-noon-2pm-pst/feed/ 0