How many meetings can I run at the same time?

We define a meeting as a vyew room with 2 or more people in it.

For Free and Plus versions, you can only run one meeting at a time regardless of who’s in it. Pro version can do 2 meetings at a time.

If there is only 1 person in the room (like for content creation or document review) you can have as many rooms as your vyewbook limit open… so for Free thats 10.

How do I print a VyewBook? / Print Issues

Vyew does have a PRINT command located in the top toolbar within the VyewBook, but the print feature is buggy on certain types of content such as the TextPad and Comment Tool.
We are in the process of upgrading Vyew to a new version in which our print feature and export to PDF will work much better then it does now. That version is due out in March 2009.
We apologize for the inconvenience.

My Push To Talk (Voip) button doesn’t work / Voice Issues

To test if your Voice connection works go here: http://vyew.com/browsertest.

If it doesn’t work there, you may have a firewall on your computer or network which is blocking the connection. You need to have these ports opened up for all outgoing connections: 9100, 9102 and 1935.

If you’re having quality issues with the Voip system, it is most likely due to bandwidth problems on you or one of your participants connections.

Another option to try is Skype (www.skype.com).

Vyewbook log

Although we don’t provide a call log for those who joined over a conference call, we do have a log of participants who joined a Webinar or Vyewbook. To check this log, login to your Vyew account and from there you should be in your lobby(My Home tab) where there will be a list of Vyewbooks you’ve created and those you’ve been invited to. To the right of each Vyewbook you will see a link that says “details”. Clicking that link will open a log showing all those that have joined.

Desktop Sharing Guide: Best Practices

Desktop Sharing is when your viewers watch your entire desktop in real-time. Intro Guide to Desktop Sharing is here.



Here are some tips to successful desktop sharing:

Move slower than normal

Depending on your users. internet connection, there is a 2-6 second delay between what is on your screen, and what your users see.
* Move your mouse half as fast as you normally would. In Public Speaking classes they tell you to speak half as fast as you normally would. Same thing with moving your mouse.
* After screen changes (like opening a new window), count to 4 in your head, before continuing your presentation.

Use your mouse wisely

Users whose screens are smaller then yours, will pan side to side, top to bottom, to follow your mouse. You can advise the to change the Zoom to “SHOW ALL” if they don’t want the panning to occur. If you have a large screen, and you want people to see the lower right corner of your desktop, move your mouse there. Since users. screens pan towards your mouse, dont.t move around erraticly.

Check in with your users

Every few minutes, stop to make sure you users are following you, and understand.

Get the Vyew Accelerator

If you do a lot of desktop sharing, consider installing the Vyew Accelerator, which will give you better latency times.

Reduce your monitor resolution

If you want to users to be able to read text on the screen by seeing your presentation at 100% zoom, without having to pan, consider lowering your monitor resolution (to 1024×768 or 800×600), so that less pixels will be broadcast to your viewers.

Blurry text?

Desktop sharing imaging is optimized for speed, so sometimes small text may look blurry to viewers. If you are specifically showing text, here are some ideas:
. Make the text larger on your screen
. Advise viewers to keep their zoom at 100% (not at .Show All”)
. Use ScreenCapture to capture a section of your desktop into your VyewBook

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