Uploading a large PDF makes my page slow or crashes

Some PDF’s which contain a lot (thousands) of vector objects may slow down the VyewBook. If this is the case, export the PDF to a PNG file then re-upload it to your VyewBook.
Programs which may be able to export to PNG would be Adobe Acrobat, Adobe Illustrator or Adobe Photoshop.

If you do not have these programs, then try opening the PDF on your computer then using Vyew Desktop Screen Capture to capture it into the VyewBook instead of importing the file.

Can I have 100 or more users in a room?

No. In Vyew, the maximum simultaneous users in one meeting is 80. More might be possible on a user-by-user basis. Please contact us for details.

The cost

If you initially upgrade any paid account to the maximum 80 users, it’s an additional $40.00/month– half off the normal additional user charge of $1.00/month per user.

How to sign up

Register for a new account, or, if you already have an account, upgrade.

In the add-ons section in the “Increase Concurrent User Limit” area you will see a “80-user Bulk” option.

How many meetings can I run at the same time?

We define a meeting as a vyew room with 2 or more people in it.

For Free and Plus versions, you can only run one meeting at a time regardless of who’s in it. Pro version can do 2 meetings at a time.

If there is only 1 person in the room (like for content creation or document review) you can have as many rooms as your vyewbook limit open… so for Free thats 10.

How do I print a VyewBook? / Print Issues

Vyew does have a PRINT command located in the top toolbar within the VyewBook, but the print feature is buggy on certain types of content such as the TextPad and Comment Tool.
We are in the process of upgrading Vyew to a new version in which our print feature and export to PDF will work much better then it does now. That version is due out in March 2009.
We apologize for the inconvenience.

My Push To Talk (Voip) button doesn’t work / Voice Issues

To test if your Voice connection works go here: http://vyew.com/browsertest.

If it doesn’t work there, you may have a firewall on your computer or network which is blocking the connection. You need to have these ports opened up for all outgoing connections: 9100, 9102 and 1935.

If you’re having quality issues with the Voip system, it is most likely due to bandwidth problems on you or one of your participants connections.

Another option to try is Skype (www.skype.com).

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