Webcam Troubleshooting

Basics

  • Do you have the webcam plugged in and configured properly?
  • Did you go through the webcam setup process?
Note about Mac OSX: The Mac is known to display many different “camera” devices. You may need to try each one more than once.

Webcam Properly Selected?

  1. In an open Vyew Room, right click anywhere and select Settings… to bring up the Adobe Flash Player Settings box.
    Example of Camera Settings in Flash
    Example of Camera Settings in Flash
  2. Go to theĀ Webcam tab.
  3. Do you see any Camera devices in the dropdown menu?
    • YES: Is there more than one device? Try selecting a different device then test again. You may need to test them all.
    • NO: Your webcam is not properly installed. Try rebooting your computer, or refer to the install instructions for your webcam to reinstall.

Still Doesn’t Work?

  1. Does your webcam work with other flash-based websites, such as this one?
  2. Still doesn’t work? PleaseĀ contact Vyew Support and convey this information:
    • What were the results of each of the above tests?
    • What is your operating system and browser/version?
    • What is the brand/model of your webcam
    • Does your webcam work for any other software online?

Updated: April 6th, 2012 · Tags:

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