Desktop Sharing & Screen Capture Troubleshooting Guide
IMPORTANT
Before doing anything, run the Java Tester. Be sure to enter your email address there so that we can log your test results.
Before doing anything, run the Java Tester. Be sure to enter your email address there so that we can log your test results.
- Is Java Installed? – Java 1.6 (aka 6.0) is required. Installation Guide Here.
- Not sure about your Java version? – Check the Browser Test page.
- Java Version Conflict? – Check if you have more than one version of Java installed. More Info.
- Did you accept the Java Security Notice? – When you first run Desktop Sharing you will see a security warning notice. Ignore any warnings and accept and continue. Don’t worry, we don’t use spyware. If you didn’t accept the notice, you’ll need to refresh your browser and try again.
- Two Vyew windows open? – If you have Vyew opened in two different windows, the Desktop Sharing module may get confused. Close both of them, and re-login.
- Inferior Browser? – Are you using Internet Explorer? Try FireFox, it’s better.
Still can’t figure out the problem?
- Go to our Java Test Page, this will log your problems
Contact Support and let us know:
- Each step you took
- Any exact error messages you got
- What your browser version and operating system are
Desktop Sharing Browser/OS combinations that don’t work
We have done extensive tests from/to various PC/MAC/Linux configurations of various browsers. Here are the results of what we found NOT to work. Anything not on this list, means that it works.
- PC / IBM Compatible
- Vista with IE8, sometimes does not work
- All other XP/Vista, IE7, IE8, Firefox, Chrome combinations are OK
- MAC
- Mac with Chrome browser does not work
- All other Mac/Firefox/Safari combinations are OK
- We have not tested on Mac/Opera
- LINUX
- At this time all linux machines can only view desktop sharing presentations, they cannot share their own desktop. This is lame, we know. We hope to get this working soon.
dowel
… you didn’t bother to test on Linux 64bit Systems, did you?
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Jan 12th, 2010 at 11:38 am
Linux doesnt like our java applet at this time, we will get it to work soon. I have updated this page to reflect our os/browser testing results.
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