Java Errors/Troubleshooting

If you got an java error during desktop sharing or screen capture, check your java version here:
Version 1.6+ is required (only for users sharing their desktop or screen capturing, not the ones viewing).

Here are some other options if Java doesn’t work:
– After upgrading be sure to restart your browsers
– Try using Firefox if you’re not already (
– You might have 2 java versions installed that are interfering with each other

To check if you have two java’s installed:
On Windows:
1. Goto START / Control Panel / Add or Remove Programs
2. Look for 2 Java Runtime Environments, remove any duplicates (not including “Updates”)

Updated: July 6th, 2013 · Tags:

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