Using Text Chat

chatPodThe chat pod is located to the lower right of Vyew. Type into the input box and hit enter. Anyone in the room can read your chats.

Private Chat Rooms

Only users with Reviewer or higher permissions can initiate private chats.

privateChatClick the Start Private Chat button startPrivate and select the users with whom you’d like a private chat. Other users will not be able to see these chats.

A private chat tab will appear next to the All tab. You can click between the different chat tabs.

Chat History

chatOptionsTo clear your chat history, as a moderator or owner, click the Chat menu and select Clear Chat History.

Chat history is NOT saved after logging out or changing rooms. To retain chat information, click the Chat menu and select Download Chat, to save a text file to your computer, or Save Chat to Room, to save a text box in your room.

Vyew’s FREE Conference Call Service

It’s a great way to bring your collaborators and participants together via telephone. Moderators have access to mute controls when handling large groups (see Advanced Features).

  • Vyew Teleconference Number: (218) 862-6114
  • The access code/extension is found in your Vyew Room.

Getting Your Access Code

Click on Conference Call for Free link at the bottom of the Chat Pod, near the bottom right corner of Vyew. This will display the call-in number and extension (or “access code”) for everyone in that room.

  • 800 Toll-Free Number?

    Sorry, we do not supply a toll-free number.

  • Using Your Own Conference Call Number

    If you have your own service, you can edit the displayed call-in number:

    1. Double click on the current conference call number displayed at the bottom of the chat pod.
    2. At the bottom of the Room Settings box, change the number and click Submit.
  • An Alternative to Conference Calling

    Up to 4 people can simultaneously use Vyew’s VOIP Push To Talk feature.

IMPORTANT NOTE: Vyew’s conference call service is provided via partnership with There are no per minute charges, however, long-distance charges may apply since it is not a toll-free 800 number.

Starting a Teleconference

  1. Dial the conference number
  2. Input your extention (access code), then # (pound). Note that moderators should dial * (star) before entering their access code to give them access to the Advanced Features.

You will hear music if no one else is in the room. You will hear a tone when someone enters the room.

Advanced Features

For Moderators Only – Moderators must dial * before they enter the access code to access the call options.

  • Muting Everyone Except Moderators
    Dialing *7 will switch between these modes:

    • Conversation Mode (default) = Everyone can speak
    • Q/A Mode = Everyone is muted, except call organizer (anyone can unmute themselves with *6)
    • Presentation Mode = Only the call organizer(s) can speak.
  • Complete Call Options List
    *0 = Exit private call
    *1 = Enter private call (You need to know the other persons private caller code)
    *2 = Get my private caller code
    *4 = Help menu
    *5 = Lock/Unlock conference
    *6 = Mute/unmute yourself
    *7 = Cycle between call modes (Conversation/QA/Presentation)
  • Using the conference call MUTE feature with Vyew handraising
    If you have over 10 people in a room and you are giving a presentation, it could get chaotic on the phone conference. This is the recommended way to manage a lot of users.:

    • Use *7 Presentation Mode in the phone conference so that only moderators can speak
    • Tell your users to raise their hand in Vyew if they have a question or would like to speak
    • Give them the option of chatting their question. If you would like them to speak, dial *7 to change to Conversation Mode
    • After they have spoken, change back to Presentation Mode with *7.

How to Use VoIP (Talk button)

The VOIP (Push To Talk Button) utilizes Adobe Flash’s built-in audio codec to send audio from your computer mic to the headset of anyone in your meeting room.

Allowing Flash to access your Microphone

The first time you use VoIP, you will be asked to allow Flash access to your mic. See this troubleshooting guide for more information.

Duplex Audio

Up to 4 people can use their mics at the same time, but everyone in your room will be able to hear. Anyone else will have to wait for one person to turn off their mic before they will be able to use theirs.

Quality Settings

If some of your meeting attendees experience audio drop outs, garbled sound, or distortion, try stopping your mic, changing to a lower quality setting, then resuming.

Approximate bandwidth usage for VoIP:

  • Low – 10-20 Kbps
  • Regular – 15-30 Kbps
  • High – 25-45 Kbps

Setting Up Your Mic and Webcam


Vyew's VoIP (Voice over IP) system broadcasts your voice to other users through a headset mic plugged into your computer.A headset is recommended. One person using speakers or "speakerphone mode" can frequently cause echoing for everyone in the room.

  • The video conferencing system built in to Vyew uses a standard webcam.

First test your settings

  • Make sure your headset and webcam are plugged in, then go to Vyew’s browser test page. There, your browser will be tested for Adobe Flash 10.2+, which is required.
  • Did the Flash test fail? Don’t see the mic and webcam tests? You must install Flash from Adobe’s web site. It’s a good idea to reboot your computer after doing so.
  • If you have Flash installed, you will see two tests, Test Microphone and Test WebCam. Click those and you will be prompted to record a small portion of audio or video, and it will be played back to you.

If the Microphone and Webcam Test worked, you are ready use the Webcam and VOIP in a Vyew Meeting.

Still have problems?

Communication Methods – Overview

newRoomCommunicationSidepodMinimizedIf the communications side bar is minimized, click anywhere on it to open.

Four Methods of Communication

  • webcamButtonWebcam – Up to 4 users can simultaneously broadcast their webcam image to everyone in the room.
  • talkButtonBuilt-in VoIP (Voice over IP) – Up to 4 users can simultaneously broadcast their headset mic to speak and listen to each other.
  • conferenceCallLinkConference Call – Each user can dial into the free conference call phone number; regular long-distance charges may apply.
  • The VoIP and Conference Call systems are not linked. You may use one, or the other, or both, but people only on one will not be able to talk nor hear people only on the other. We have plans for future integration— if it would be useful to you, vote for it.
  • chatPodChat – Chat with everyone in your meeting, or initiate private chats with individual attendees.

Pros and Cons of Each Method


  • Pros: Easier and faster if users have their webcam options set. Ideal if a small number of people are giving a presentation to a large number of people.
  • Cons: Only 4 users can broadcast simultaneously, so if more people want to webcam, they have to wait their turn. Mac OSX can sometimes be finicky about webcam setup.
  • Don’t use the webcam if some of your users have slow internet.

Built-in VoIP

  • Pros: Easier and faster if users have their headset mic and sound options set. Good for users outside of the U.S. who cannot call into the conference call. Ideal if a small number of people are giving a presentation to a large number of people (the audience chat their questions and comments, while presenters use VoIP).
  • Cons: If one of the users only has speakers, or a loud headset, or a faulty sound configuration, it may cause an echo. Only 4 users can talk simultaneously, so if more people want to talk, they have to wait their turn.
  • Don’t use VoIP if:
    • Some of your users have slow internet.
    • You need more than 4 people to talk simultaneously during a meeting.
    • Any of the users who want to talk do not have a headset mic.
Learn more about VoIP and how to set it up.

Conference Calling

  • Pros: Supports 100 callers simultaneously, or some can be muted. You don’t have to worry about headsets and sound configurations for all users.
  • Cons: Users need to have access to a phone be able to call long distance. Long distance charges may apply.


  • Pros: Easy, requires no setup. Has the ability to address all users at once, or individual users privately.
  • Cons: Not as immediate as VoIP or the Conference Call, especially with users who cannot type fast.
  • Using Skype

    Skype is a free online Voice over IP (VoIP) system which you can use to call anyone in the world. The only downside is that each person needs to install the Skype software. Vyew does not directly integrate with Skype, but you can use Skype in conjunction with Vyew by initiating a Skype and Vyew meeting at the same time.

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