Can I remote control a computer with Vyew?
No. Vyew does not do remote control.
At this time we feel that there are enough products in this market space, such as logmein.com. We may add this in the future, but there are no immediate plans.
Desktop Sharing Guide: Best Practices
First read the Introduction to Desktop Sharing.
Here are some tips to successful desktop sharing:
Crop the area being broadcast
To improve latency between your screen and your viewers’ screens, make the window you are sharing smaller and use the crop function to only broadcast that window to your users. More about Cropping.
Move slower than normal
Depending on your users. internet connection, there is a 2-6 second delay between what is on your screen, and what your users see.
* Move your mouse half as fast as you normally would. In Public Speaking classes they tell you to speak half as fast as you normally would. Same thing with moving your mouse.
* After screen changes (like opening a new window), count to 4 in your head, before continuing your presentation.
Use your mouse wisely
Users whose screens are smaller then yours, will pan side to side, top to bottom, to follow your mouse. You can advise the to change the Zoom to “SHOW ALL” if they don’t want the panning to occur. If you have a large screen, and you want people to see the lower right corner of your desktop, move your mouse there. Since users. screens pan towards your mouse, dont.t move around erraticly.
Check in with your users
Every few minutes, stop to make sure you users are following you, and understand.
Get the Vyew Accelerator
If you do a lot of desktop sharing, consider installing the Vyew Accelerator, which will give you better latency times.
Reduce your monitor resolution
If you want to users to be able to read text on the screen by seeing your presentation at 100% zoom, without having to pan, consider lowering your monitor resolution (to 1024×768 or 800×600), so that less pixels will be broadcast to your viewers.
Blurry text?
Desktop sharing imaging is optimized for speed, so sometimes small text may look blurry to viewers. If you are specifically showing text, here are some ideas:
. Make the text larger on your screen
. Advise viewers to keep their zoom at 100% (not at .Show All”)
. Use ScreenCapture to capture a section of your desktop into your Vyew Room
Error: Several Java instances runnings
Problem
“When I try to do a screenshot or a desktop share I get an error saying Several Java Virtual Machines running in the same process caused an error.”
This means that you have Vyew opened in another window or browser…
It could be that you have 2 internet explorers open, or 1 Internet explorer and one Firefox.
Solution
Close all your browser windows, and re-login to Vyew.
Java Troubleshooting
The Desktop Sharing and Screen Capture tools in Vyew require Java 1.6 (aka 6.0) to be installed into your browser. It is easy, free and takes about 1 minute to install.
What Java Version Do I have?
- Vyew Desktop Sharing and Screen Shot tool requires Java 1.6 (aka 6.0).
- Check your version at our Browser Test Page.
To Install or Upgrade Java
- If you have an old version of Java installed
- Un-install it. (See “Java Version Conflicts” below.)
- Not sure of what version you have installed? See our Browser Test Page.
- Go to java.com.
- Click the Free Java Download button.
Java Version Conflicts
If you have multiple Java versions installed, it’s likely our Desktop Sharing applet will not work. Even if you think you have only one version of Java, there may be an old one lurking in your computer. Here’s how to check if you have multiple versions (and get rid of old ones):
- Go to START > Control Panel > Add/Remove Programs (in Windows). This will list all of your programs. You will see something like “Java(TM) 6 update 17″. Uninstall all but the newest one. (Don’t worry, if you need the old versions, you can reinstall them here).
- Don’t celebrate yet—you probably still have the old Java files on your computer, but your computer doesn’t realize it. Check C:\Program Files\Java (in Windows). There you will see the folders that hold all of the Java Files. You should have one or two, but you may very well see three or four. You should have jre6 or jre1.6.0_<version> or both. Anything more and you have multiple versions of Java. To get rid of them, just delete the folders that aren’t jre6 and the latest jre1.6.0_<version>. If you still need the old versions, create another folder, e.g. “old_java_versions”, and put them in there. You may need to relink these versions to the programs that use them. Our desktop sharing program will see then only the one version of Java.
Rarely, this may fail. You will then need to repeat steps 1 and 2 and uninstall and delete all of your Java versions, restart your computer, and reinstall the latest Java version from java.com.
Accepting the Java Security Notice
Java Security Notice on Windows 7.
Yours may appear different.
During your first run of either Desktop Sharing or Screen Capture, you may see a Java Security Notice, which will ask you if you want to run the Vyew Applet. Click Run or OK, to continue. If you do not accept this notice the Vyew features will not work. You will need to refresh or restart your browser and try again.
Still doesn’t work?
- Vyew tends to be a bit more thoroughly tested on Mozilla Firefox. Try it if you’re not already.
- Contact Support and let us know:
- Each step you took.
- Any exact error messages you received.
- What browser version and operating system you are using.
Introduction to Screen Sharing
Overview
- Broadcast all or a cropped portion of your desktop to everyone in your room.
- Allow any other user in the room to broadcast their desktop.
- Users can see the broadcaster’s mouse cursor.
- Broadcast image will be auto-panned for users with smaller screens or lower screen resolutions.
- Use Vyew’s push-to-talk VoIP while sharing your desktop.
Getting Started
- Click the Screen Share tab.
- Click Start Sharing Screen.
If a Java security pop-up appears, click Run. (Shown here is the pop-up on Windows 7. It may appear different on your computer.)
The Vyew Screen Share applet will appear. You are now broadcasting. Select FullScreen or Crop mode.- Click Stop Sharing when done.
Once your screen is sharing, you can minimize Vyew and navigate to any programs or websites you wish to show.
Take into account that there can be a 2 to 4 second lag between the image you broadcast and when it is received. Allow 3 or 4 seconds after screen changes when speaking. Also, move your mouse slower than normal to account for your viewers’ auto-panning.
Crop Mode
If you want users to see only a portion of your screen, select Crop Mode.
You will then be presented with a screenshot of your desktop. Drag a box around the area you wish to crop and confirm the selection.
Switching Presenters
Users who are a Collaborator, Moderator or Owner can share their desktop. You will need to stop your own desktop sharing before they can share theirs.
Learn More
Screen Sharing & Screen Capture Troubleshooting Guide
Before doing anything, run the Java Tester. Be sure to enter your email address there so that we can log your test results.
- Is Java Installed? – Java 1.6 (aka 6.0) is required. Installation Guide Here.
- Not sure about your Java version? – Check the Browser Test page.
- Java Version Conflict? – Check if you have more than one version of Java installed. More Info.
- Did you accept the Java Security Notice? – When you first run Desktop Sharing you will see a security warning notice. Ignore any warnings and accept and continue. Don’t worry, we don’t use spyware. If you didn’t accept the notice, you’ll need to refresh your browser and try again.
- Two Vyew windows open? – If you have Vyew opened in two different windows, the Desktop Sharing module may get confused. Close both of them, and re-login.
- Inferior Browser? – Are you using Internet Explorer? Try FireFox, it’s better.
Still can’t figure out the problem?
- Go to our Java Test Page, this will log your problems
Contact Support and let us know:
- Each step you took
- Any exact error messages you got
- What your browser version and operating system are
Desktop Sharing Browser/OS combinations tested
- Windows:
- IE8 on Vista sometimes has issues.
- All other XP/Vista/7, IE7+, Firefox3.6+, and Chrome combinations are OK.
- While not thoroughly tested, Opera and Safari on Windows works.
- Mac:
- Mac with Chrome browser may not work.
- All other Mac/Firefox3.6+/Safari combinations are OK.
- We have not tested Opera on Mac.
- Linux:
- Debian (Ubuntu) and Red Hat (CentOS) derivatives with Firefox3.6+ and chromium-browser/Chrome work with the sun-java6 packages. Other Java alternatives, like openjdk, have had issues.
