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People getting stuck in the users list
Posted: 20 April 2011 11:04 PM   Ignore ]  
New User
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Total Posts:  5
Joined  2010-08-16

Hi, I’m using Vyew 4 and have been using it for a few weeks now. Starting yesterday, a couple of people have gotten ‘stuck’ in the room. I’m not sure what’s going on on their end, but I assume that they have left the room and Vyew simply hasn’t registered that properly. If I delete the page they were viewing, it automatically changes to say they are on the desktop viewing page, whereas for a ‘real’ user it would just bump them onto the next normal page. I’m also unable to disconnect these users.

Thanks for any help you can offer.

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Posted: 21 April 2011 12:23 PM   Ignore ]   [ # 1 ]  
Administrator
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Total Posts:  157
Joined  2010-11-10

Could you please email with your logon email address and the email addresses of the stuck guests if you have them, and the url of the room this is happening in.

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